Strictly Briks wants you to be satisfied with your order! If you have any problems with your order, please contact us by email, phone, or fax us within 30 days of receiving your order. We will offer a replacement or full refund (not including shipping) for your returned merchandise, as long as the item(s) are returned in its original condition. Simply return the item(s) with a copy of the invoice and state whether you want the item(s) replaced or money refunded. 1. We will refund via the payment method used to pay.